Outside the hotel
Accessible parking no more than 5 metres from accessible entrance
Well-lit car parking area
Clearly marked accessible parking
At least one accessible parking space per accessible room
Surface to entrance smooth and even
Drop off area with dropped kerb
Designated accessible parking area level
Mats or non-slip surfaces at entrance
Car parking is available next to the hotel
Around the hotel
Step-free access throughout
Spyholes usable by wheelchair users
Audible alarm system throughout
Non-slip floors throughout
Visual smoke detectors
No all white rooms
Quieter areas available in public spaces
Quieter public areas with lower/dimmable lighting
Signs in contrasting colours
Contrast strips on all steps
Non-slip surfaces at edge of steps
Handrails easy-to-grip
Handrails contrasting colour to background
Closed risers on stairs
Clear walkways/corridors throughout
Mirrors inside lifts
Signs comfortably visible from wheelchair
Braille or tactile signs
Pools of light and dark areas avoided
No fluorescent lighting
Dimmable lighting
Dimmable lighting flicker-free
Mirrors free of bright lights
All public areas and accessible rooms level
Door-free access to public areas
Contrasting colours for walls, floors, furniture and fittings in public areas
Doors to guest rooms have lever handles
All stairs and steps are equipped with handrails
Doors to public areas kept open
Emergency alarms reachable from showers
Emergency alarms reachable from toilets
Glass surfaces contrast marked
Handrails extend beyond start and end of ramps
Vibrating/flashing alarm clocks available
Electric wheelchair/ mobility scooter charging
Doorways minimum of adult standing height
Handrails extend beyond start and end of stairs
Handrails on both sides of staircases
Hotel entrance equipped with automatic door
Lift access to all bedrooms and restaurant
Lock and handles reachable from wheelchair in accessible rooms
Unobtrusive artwork and decoration only
Lifts
Handrail in lift
Tactile/braille buttons for lift
Lift entrance at least 800mm wide
It's possible to avoid the lift
Lift at least 1100mm wide
Lift at least 1400mm deep
Level entrance to the lift
All lift controls reachable from wheelchair
Bedrooms
Guests able to move furniture in bedrooms
Key card switches reachable from wheelchair
Sockets by desk reachable from wheelchair
Thermostats reachable from wheelchair
Wardrobes/drawers reachable from wheelchair
Synthetic pillows, quilts and mattresses
Interconnecting rooms
Bedrooms have emergency alarms
Closed-captioned TV
Thermostat controlled by guest
Door lockable from the inside
In-room ventilation is silent
No scales in bedroom
Tactile room numbering
Minibar reachable from wheelchair
Bathrobes and slippers provided
Bedrooms equipped with lockable safe
Blackout curtains or blinds in bedrooms
Desks usable by wheelchair users
Family rooms available
Lights in bedrooms reachable from wheelchair
Light switches reachable from bed
Bedrooms have unobstructed access routes of 800mm
Safes in bedrooms reachable from wheelchair
Bathroom
Bathroom has lever handle locks
Free of noisy extractor fans
Bathroom hooks reachable from wheelchair
Hair dryers reachable from wheelchair
Bathroom taps have lever handles
No noisy hand dryers in bathrooms
Showers have non-slip surfaces or mats
Empty surfaces adjoining washbasin in bathrooms
Wet room available
Slip-resistant bath surface/ mats
Toilets in accessible bathrooms have foldable arm rests
Toilet paper reachable from wheelchair
Shower controls reachable from wheelchair
Shower heads can be fixed at wheechair height
Shower gel/shampoo reachable from wheelchair
Bathrooms have emergency alarms
Bathroom washbasins reachable from toilet
Toilet paper reachable from toilet in bathrooms
Shower chair
Shower stools available on request
Bath seats provided upon request
Bathroom locks and handles wheelchair height
Bathroom washbasins reachable from wheelchair
Detachable shower head
Exposed pipes under bathroom washbasins insulated
Grab rails in showers
Rail on inside of bathroom door
Shelf for bottles in the shower
Standalone showers
Step-free shower
Bathrooms have unobstructed access routes of 800mm
Wheelchairs can fit under bathroom washbasins
Bathroom bins reachable from wheelchair
Bathroom towels reachable from wheelchair
Public toilets
Slip resistant flooring in public bathroom
Turning space for wheelchair in public toilets
Public toilets have foldable arm rests
Bins reachable by wheelchair users in public toilets
Coat hangers/hooks reachable from wheelchair in public toilets
Wheelchairs can fit under washbasins in public toilets
Mirror above washbasin usable from wheelchair in public toilets
Washbasins reachable from wheelchair in public toilets
Public bathroom has unobstructed access routes of 800mm
In public toilets, sink reachable from toilet
Public toilets have emergency alarms reachable from toilets
Designated accessible public toilets
Accessible public toilets clearly signed
Accessible public toilets have retractable grab rails
Accessible public toilets have grab rails
Accessible public toilets have unobstructed access routes of 800mm
Washbasins reachable from wheelchair in accessible public toilets
Wheelchairs can fit under washbasins in accessible public bathroom
Exposed pipes under washbasins insulated in accessible public toilets
Towels/hand dryers reachable from wheelchair in accessible public bathroom
Accessible public toilets have lever handle taps
Mirror above washbasin visible from wheelchair in accessible public toilets
Soap dispensers reachable from wheelchair in accessible public toilets
Accessible public toilet in reception area
Accessible public toilet near meeting rooms
Accessible public toilet near restaurant
Accessible public toilet on ground floor
Accessible public toilet has emergency alarm reachable from toilet
Turning space for wheelchair in accessible public bathroom
Hotel Policy
Emergency evacuation procedures for guests with disabilities
Emergency evacuation procedures discussed upon arrival
Fire extinguishers in public areas
Familiarisation tours provided upon request
Welcomes emotional support animals
Doors can be unlocked from outside in emergencies
Door of accessible public toilet can be unlocked from outside in emergencies
Hotel can refrigerate medication for guests
Children of any age welcomed
Food and drink ethically/sustainably sourced wherever possible
Food and drink locally sourced wherever possible
Amenities
Ceiling hoist available
Wheelchair available to borrow for use in showers
Pram storage
Free wifi
Luggage storage
Laundry service
24 hour reception
Meeting Rooms
Hearing loop in meeting rooms
Meeting room hearing loop clearly signed
Podium wheelchair accessible
Meeting room whiteboard heights are adjustable
Meeting room coat hangers/hooks reachable from wheelchair
Meeting room telephones reachable from wheelchair
Babies and young children
More frequent waste removal for nappies available upon request
Some rooms with baths
Rooms with fridges available
Cots
Children under 3 stay free
Dining
Children's areas and/or activities provided in restaurants
Children allowed in bar
Restaurant chairs moveable
Wheelchair can fit under restaurant tables
Early dining options available for children's meals/families
Access routes of at least 800mm wide in restaurants
Children's menu
High chairs in hotel restaurant
Locally-sourced ingredients
Room service
Vegan menu choices
Vegetarian menu choices
Experience
Games available to borrow
Private dining
Park and/or children's play area nearby
Reception
Children's areas and/or activities provided in reception area
Seating and tables near reception
Seating with rigid arms in reception area
Wheelchairs fit under reception area tables
Glass screens in reception are non-reflective
Guests can avoid queuing
At least part of reception desk wheelchair height
Online check-in available
Waste
All glass recycled
Zero landfill waste
All paper recycled
Complimentary toiletries in recycled/recyclable plastic packaging
Toiletry refills
Designated accessible bathroom
Level bathroom floor in accessible rooms
Shower gel/shampoo dispensers reachable from wheelchair in wheelchair-accessible rooms
Accessible rooms have emergency alarms reachable from shower
Rails on inside of bathroom doors in wheelchair-accessible rooms
Vertical rails by washbasins in bathrooms of wheelchair-accessible rooms
Towels/handryer dryers reachable from wheelchair in bathrooms of accessible rooms
Shower controls reachable from wheelchair in wheelchair-accessible rooms
Washbasin reachable from wheelchair in bathrooms of wheelchair-accessible rooms
Bathrooms of accessible rooms have emergency alarms
Emergency alarms reachable from toilets in accessible room bathrooms
Bathroom taps have lever handles in accessible rooms
Wheelchairs can fit under washbasins in accessible rooms
Bathroom soap dispensers reachable from wheelchair in accessible rooms
Bathroom mirrors visible from wheelchair in wheelchair-accessible rooms
Grab rails around toilets in bathrooms of wheelchair-accessible rooms
Backrest on toilet in designated accessible bathroom
Bathroom towels reachable from wheelchair in accessible rooms
In bathrooms of accessible rooms, toilet paper reachable from wheelchair
Mirror above bathroom washbasin usable from wheelchair in accessible rooms
Retractable grab rails around toilets in accessible rooms
Shower chair in accessible rooms
Soap dispensers reachable from wheelchair in bathrooms of wheelchair-accessible rooms
Step-free shower in accessible bathroom
Toilet paper reachable from wheelchair in wheelchair-accessible rooms
Turning space for wheelchair in bathrooms of accessible rooms
Accessible bathrooms have unobstructed access routes of at least 800mm
Designated accessible bedroom
Interconnecting accessible rooms available
Space for wheelchair transfer on both sides of bed in wheelchair-accessible rooms
Accessible rooms have emergency alarms reachable from bed
Safes reachable from wheelchair in wheelchair accessible rooms
Desks comfortably usable by wheelchair users in wheelchair accessible rooms
Accessible rooms have unobstructed access routes of 1000mm
Minibars reachable from wheelchair in wheelchair accessible rooms
Wardrobes/drawers reachable from wheelchair in accessible rooms
Minibar reachable from wheelchair in accessible rooms
Hair dryers reachable from wheelchair in accessible rooms
Accessible bedrooms have unobstructed access routes of at least 800mm
Key card switches reachable from wheelchair in accessible rooms
Light switches reachable from bed in accessible rooms
In wheelchair-accessible rooms, sockets in bedrooms reachable from wheelchair
Full length mirrors in wheelchair-accessible rooms
Light switches and lamps reachable from wheelchair in wheelchair-accessible rooms
Sockets in bedrooms accessible from wheelchair
In accessible rooms, spyholes at wheelchair height
In wheelchair-accessible rooms. thermostats and air conditioners reachable from wheelchair
